1. Buy a return order
Buy the return shipping label via the link below. Then we have control and can track the package.The return label is then sent to you digitally via email weekdays between 8:00-16:00. You can either print it yourself or bring the shipment number (Shipment No.) to DHL and they will help with printing.
We do not send return shipping orders with all packages as a routine. This is because we have quite few exchanges / returns and do not want to consume a lot of natural resources for no reason, especially not on something that in most cases would just be thrown away. For the same reason, we no longer produce garments with price tags / labels or wrap the products in individual plastic bags.
2. Send the items back to us
When you send something back to us, make sure that it is clear that the package is from you. We also need information about which color / size you want to change to or if you want to return.Pack the items in such a way that they are not damaged during delivery.
3. Finally
When we have received the items you sent to us, we will send your exchange items to you the next day, provided that these are in stock. If not, we will contact you to find a solution! We will cover the costs for shipping the exchange goods back to you. If you wanted to return an item to us, we will instead credit the amount for this item when we receive it. The refund or adjustment of the invoice is done via Klarna, and should there be any problems with this, you need to contact Klarna directly due to GDPR.
2. Get a return shipping order
We can buy a return shipping order for you, but in many cases it is cheaper for you to buy the shipping locally. You can alway contact us befor your purchase and we can help you pick a size and check the cost for an eventual return.
If you buy the shipping locally, please send the return items to:
Operose AB
Gula Industrihuset, Brogatan 21
SE 64561 Stallarholmen
Sweden
4. Finally
When we have received the items you sent to us, we will send your exchange items to you the next day, provided that these are in stock. S please contact us first, so we can reserve eg the correct size for you. If not, we will contact you to find another solution! We will cover the costs for shipping the exchange goods back to you. If you wanted to return an item to us, we will instead credit the amount for this item when we receive it. The refund is done via Klarna, and should there be any problems with this, you need to contact Klarna directly due to GDPR.